Shipping policy

Shipping Policy

At Kraft and Craft, we aim to provide seamless and hassle-free delivery for all your favorite handcrafted products. Please read our shipping policy carefully to understand how we process and ship your orders.

Processing Time

  • All orders are processed within 2-3 business days.
  • Custom or bulk orders may take 5-7 business days for preparation.
  • You will receive a notification via email or SMS once your order has been shipped.

Shipping Rates

  • Free Shipping: Available for orders above ₹2,000 within India.
  • Standard Shipping: A flat rate of ₹100 for orders below ₹2,000.
  • International Shipping: Available on select items. Rates will be calculated at checkout based on destination.

Delivery Time

  • Within India: Delivery usually takes 5-7 business days after the order is shipped.
  • International Orders: Delivery time varies by location and can range from 10-20 business days.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can track your order on our website under the "Track Order" section or by using the provided tracking link.

Shipping Restrictions

  • We currently ship across all major cities and towns in India.
  • Some remote areas may experience delays due to limited courier services.
  • International shipping is limited to select products due to size or weight restrictions.

Damaged or Lost Items

  • If your order arrives damaged, please email us at support@kraftandcraft.com within 48 hours of delivery with photos of the damaged product and packaging.
  • If an order is lost in transit, we will either reship the item or provide a refund after verification with the courier service.

Order Modifications

  • If you need to change your shipping address or update your order details, contact us at support@kraftandcraft.com within 24 hours of placing the order.

Returns and Exchanges

We appreciate your trust in Kraft and Craft and strive to ensure your handcrafted items are delivered to you with utmost care. For further assistance, feel free to reach out to us at support@kraftandcraft.com or call +91 22 6971 0398.